Get in Touch. We're Here to Help!
At flawluxe, your satisfaction is our top priority. We encourage you to reach out with any questions, concerns, or feedback, as our dedicated team is always eager to assist you. Whether you need help with product inquiries or simply want to share your experience with us, we're just a message away. First, check if your question has already been answered in our detailed FAQ.
Check out our FAQ first:
I accidentally provided the wrong shipping address. What now?
I accidentally provided the wrong shipping address. What now?
Please contact us as soon as possible with your full name, order number, and the correct shipping address at info@flawluxe.co. We'll do our best to update the information before your order ships.
Can I make changes to my order after placing it?
Can I make changes to my order after placing it?
Absolutely! You can make changes before production phase begins (24 hours after placing the order). This includes modifications to product specifications, quantities and other details. Just reach out to us at info@flawluxe.co with your requested changes, and we'll ensure your flawluxe order is exactly how you want it.
Where is my tracking number?
Where is my tracking number?
Relax, flawluxe friend! Crafting your unqiue piece takes a dash of time - currently dancing between 3-12 business days due to our popularity. No need to send a carrier pigeon or smoke signals; just chillax. We'll shoot you the tracking number as soon as your order does its grand exit from our creative workshop. Your patience is our virtue, and we guarantee the suspense will be worth it!
What are your typical shipping times?
What are your typical shipping times?
Great question! We like to think of our shipping process as a slow dance - all orders are shipped with USPS, but we do need a little time to perfect the moves. With a processing time of 5-12 business days (hey, we're creating masterpieces!), your order will then shimmy its way to you. For USA and Canada, expect delivery within 2-7 business days after the processing time is completed. Rest assured, your flawluxe treasure is on its way, and we haven't forgotten about you!
Customer Love Notes: Before You Dive In...
Hey flawluxe Fam! 👋✨ Before you hit us up, here's a little nugget of wisdom: have you checked out our FAQ? It's like a treasure trove of answers to your questions! 🕵️♀️🕵️ So, put on your sexy detective hat, explore the FAQ wonderland, and who knows, you might find the solution to your query. Less typing for you, more time for us to perfect those personalized thongs. Win-win! 🎉✉️
Contact
Our team is happy to help you, get in touch with us via info@flawluxe.co for any questions related to your order & shipping status.
Don't forget to add your full name as well as your order number ;)